Política de reembolso

HUMO BARRILES USA: REFUND & RETURN POLICY

Effective date: 9/11/2026

We want you to be confident in your smoker. This policy explains how cancellations, returns, and refunds work. It does not limit any right you have under federal or state law.

1. Cancellations

Order type Before it ships After it ships
IN STOCK Full refund Cannot be canceled. You may return it under section 2.
PRE-ORDER / MADE TO ORDER See our Pre-Order & Made-to-Order Policy Same as IN STOCK
Personalized or custom specification items See our Pre-Order & Made-to-Order Policy Not eligible for change-of-mind returns

To cancel, email support@humobarrilesusa.com or vía WhatsApp +1 (786) 350-9174 with your order number as soon as possible. An order is “shipped” once it has been handed to the carrier.

2. Change-of-mind returns

You may return an eligible product within 30 days after delivery if it is:

  • Unused and never lit, with no charcoal, ash, smoke residue, grease, or food residue.
  • Complete, with all parts, hooks, grates, accessories, and manuals included.
  • In its original packaging, or packaging that protects it equally well for shipping.

For change-of-mind returns:

  • You pay return shipping, or we can provide a prepaid label and deduct its cost from your refund.
  • A 20% restocking fee is deducted, as explained below.
  • Shipping charges you paid on the original order are not refunded. If your order shipped free, we deduct the actual outbound shipping cost we paid. We will tell you this cost in your return authorization before you ship anything back.

Restocking fee (20%), when it applies

The 20% restocking fee covers inspection, repackaging, and handling of returned smokers. It applies only to:

  • Change-of-mind returns of eligible products under this section.
  • Correctly fulfilled orders that are refused without damage, or returned to us because of an incorrect address or missed freight appointments. See our Shipping Policy.

It never applies to:

  • Items damaged in transit, defective, incorrect, incomplete, or not as described.
  • Orders canceled before they ship.
  • Orders canceled because of our delay or because we could not fulfill them.
  • Warranty claims.

The fee is calculated on the product price only, excluding taxes and shipping. We confirm the exact amount in your return authorization before you ship anything back.

3. Items not eligible for change-of-mind returns

  • Products that have been used, lit, assembled with permanent modifications, or altered.
  • Personalized or custom-specification items, for example, engraved items or products built to dimensions you requested.
  • Items marked FINAL SALE on the product page at the time of purchase.
  • Gift cards, except where the law requires otherwise.
  • Returns requested after the return window.

These exclusions apply only to change-of-mind returns. They never apply to damaged, defective, incorrect, or incomplete items, or to items that do not reasonably match their description.

4. Damaged, defective, incorrect, or incomplete items

If your order arrives damaged, has a manufacturing defect, is missing parts, is not what you ordered, or does not reasonably match its description, we will make it right at no cost to you.

Depending on the issue and your preference, we will send replacement parts, repair the product, replace it, or refund it, including original shipping charges. We pay all return shipping in these cases.

Please report shipping damage within 7 days of delivery, following the steps in our Shipping Policy. Reporting quickly helps us recover the loss from the carrier. A later report will still be reviewed, and it does not affect your rights under our Limited Warranty or applicable law.

Defects that appear after use are handled under our Limited Warranty.

5. How to request a return or report a problem

  1. Email support@humobarrilesusa.com or call +1 (786) 350-9174.
  2. Include your order number.
  3. Describe the issue and attach clear photos or video when the claim involves damage, missing parts, or a defect. Include photos of the packaging, labels, and affected area.
  4. We review your request and reply within 5 business days.
  5. If a return applies, we send a Return Authorization (RA) number, the return address, and packing instructions. Please do not ship anything back before receiving an RA.
  6. When the return arrives, we inspect it within [INSPECTION TIME] business days.
  7. We tell you the decision, refund, replacement, repair, or partial refund, according to this policy and applicable law.

6. Returns that arrive used or incomplete

If a change-of-mind return arrives used, damaged by the customer, or missing parts, we will contact you before deciding. You may choose to have it shipped back to you at your cost, or accept a partial refund that reflects its condition. We will not keep a returned product without either refunding you or returning it to you.

7. Returns sent without authorization

Packages sent without an RA may be refused or delayed. If we receive one, we will contact you and hold it for 30 days while we resolve the request.

8. Refunds

Approved refunds are issued to the original payment method within [REFUND PROCESSING TIME] business days after inspection. Your bank may take additional time to post the credit.

If an order is canceled because we could not ship within the time required by law or by our stated estimate, we refund the full amount paid, including shipping, within 7 business days, as described in our Pre-Order & Made-to-Order Policy.

9. Exchanges

To exchange for a different size or model, request a return under this policy and place a new order, or ask us to arrange the exchange. Exchanges are subject to availability.

10. Contact

support@humobarrilesusa.com

+1 (786) 350-9174

Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time

Return address (only with an RA): 8404 NW 90 ST ST Suite 100 Door 60