Política de envío
HUMO BARRILES USA: SHIPPING POLICY
Effective date: 9/11/2026
1. Where we ship
We ship to addresses in the contiguous United States and Washington, D.C. Shipping to Alaska, Hawaii, Puerto Rico, Canada, and other destinations is available only when the destination appears at checkout. Because of their size, smokers cannot be shipped to P.O. boxes or APO/FPO/DPO addresses.
2. Processing time and transit time are different
Your delivery date depends on two separate periods:
- Processing or production time: The time before your order leaves our warehouse. For IN STOCK items, this is 2–3 business days. For PRE-ORDER and MADE TO ORDER items, it is the estimated dispatch date or lead time shown on the product page and in your order confirmation.
- Transit time: The time the carrier needs to deliver after pickup.
Estimated delivery = processing or production time + transit time. Business days exclude weekends and U.S. federal holidays.
| Shipment type | Typical transit time after dispatch |
|---|---|
| Parcel (accessories, smaller smokers) | 2–4 business days to major metro areas; 4–8 business days to more distant areas |
| Large items / freight | 3-5 business days, plus the delivery appointment |
| Alaska, Hawaii, Puerto Rico | 5-8 business days |
Transit times are carrier estimates based on your ZIP code, not guarantees. The estimate that applies to your order is the one the carrier shows on your shipping label and tracking page.
3. Shipping rates
Standard shipping is free to most addresses in the contiguous United States. Addresses that the carrier classifies as remote or extended-delivery areas carry a remote-area surcharge, which is shown at checkout before you pay.
Shipping charges for Alaska, Hawaii, Puerto Rico, Canada, and other destinations, when available, are also shown at checkout. Free-shipping offers apply only to the destinations and conditions stated with the offer.
4. Carriers and tracking
We ship parcels with carriers available through Shopify Shipping, such as UPS or USPS, and large items with [FREIGHT CARRIER] or another carrier suited to the shipment.
When your order ships, we email you the carrier name and tracking number. Tracking can take up to 48 hours to update. Orders above [SIGNATURE THRESHOLD] may require a signature on delivery.
5. Large items and freight delivery
Some smokers ship by freight on a pallet.
- The carrier will contact you by phone or email to schedule a delivery appointment. Please provide a working phone number at checkout.
- Standard freight delivery is curbside or to the first dry area accessible by the truck. It does not include inside delivery, carrying up stairs, assembly, or packaging removal unless stated at checkout.
- Liftgate service is included when shown at checkout. Some residential streets cannot accommodate large trucks. The carrier may arrange an alternative.
- An adult must be present to receive and sign for the shipment.
- If you miss a scheduled appointment or request a change, the carrier may charge redelivery or storage fees. We will tell you the amount, and these fees are your responsibility unless the missed delivery was caused by us or the carrier.
6. Inspect your delivery
Please inspect every delivery as soon as it arrives. If a shipment arrives visibly damaged, refuse it whenever possible and contact us. You have 7 days from delivery to report any shipping damage.
Freight deliveries, before signing:
- Count the boxes or pallets and compare them with the delivery receipt.
- Check the packaging for crushing, punctures, or tears.
- If you see damage, write a specific note on the delivery receipt, such as “pallet crushed, box torn,” before signing. A plain “damaged” note is less useful than a specific one.
- Photograph the packaging, labels, and damage before the driver leaves, if possible.
- If the shipment is visibly damaged, refuse the delivery, note the damage on the receipt, and contact us right away. We will arrange a replacement at no cost to you.
All deliveries, after opening (concealed damage):
- Photograph the outer packaging, the shipping label, and the damaged areas of the product.
- Keep all packaging and materials until your claim is resolved. Carriers often need to inspect them.
- Email support@humobarrilesusa.com with your order number and photos within 7 days of delivery.
We handle the carrier claim. You will not have to deal with the carrier yourself, and we will not wait for the carrier's decision before sending replacement parts or a replacement product when damage is clear.
Prompt reporting helps us recover the loss from the carrier. A late report is still reviewed, and it does not reduce your rights under our Refund & Return Policy, Limited Warranty, or applicable law.
7. Address accuracy and changes
Please check your shipping address before completing checkout. Contact us immediately if it needs to change. We can update it free of charge before the order ships.
After shipment, address changes depend on the carrier and may involve a fee, which we will confirm with you first. If an order is delivered to an incorrect address you provided, we will help with the carrier, but we may not be able to recover the package.
8. Failed, refused, or unclaimed deliveries
If a correctly fulfilled order cannot be delivered because the address was wrong, no one was available after the carrier's attempts, or delivery was refused without damage, the carrier will return it to us.
We will contact you and, at your choice, reship it for the actual reshipping cost or refund the order minus the actual outbound and return shipping costs and any restocking fee described in our Refund & Return Policy. This does not apply when the delivery failed because of our error or because the product was damaged.
9. Lost or missing packages
If tracking shows no movement for [NO-MOVEMENT DAYS] business days, or shows “delivered” but you cannot find the package, contact us. Please first check with neighbors and around your property.
We will open an investigation with the carrier. If the carrier confirms loss, we will reship or refund your order.
10. Delays
Weather, carrier disruptions, and other events outside our control can affect transit times after shipment.
If we learn that your order will not leave our warehouse by the date we stated, we will notify you, give you a revised date, and offer you the option to cancel for a full refund, as described in our Pre-Order & Made-to-Order Policy and as required by law.
11. Puerto Rico
Puerto Rico is part of the U.S. customs territory, so shipments from the U.S. mainland are not subject to U.S. customs duties. However, goods brought into Puerto Rico are generally subject to Puerto Rico's Sales and Use Tax (IVU), administered by the Puerto Rico Department of Treasury (Hacienda).
Depending on our registration status and the carrier, IVU may be collected at checkout or may be payable by you, along with any carrier processing fee, before release or delivery. Shipments to Puerto Rico may require additional transit time.
12. Canada and international orders
When available, international orders are subject to the following:
- Free shipping to select major Canadian cities applies only when it is shown at checkout, and it covers transportation only, not duties or taxes.
- Unless checkout states that duties and taxes are included, prices do not include import duties, customs fees, brokerage fees, GST/HST/PST, VAT, or other government or carrier charges. These are your responsibility and may be collected by the carrier before delivery.
- Our products are manufactured in Colombia. Duty treatment in your country may depend on the product's origin and classification.
- You are responsible for confirming that the product can be legally imported and used where you live.
- If you refuse to pay import charges and the shipment is returned, we will refund the product price minus the actual outbound and return shipping costs and any charges billed to us, unless the law of your country requires otherwise.
- Customs processing can delay delivery and is outside our control.
13. Taxes
We collect sales tax where we are required to do so, based on the delivery address and applicable law. The tax amount is shown at checkout before you pay.
Where we do not collect tax, you may owe use tax to your state or territory. Tax rules vary by location and may change.
14. Contact
Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time